FAQ
Products
Can product samples be provided?What is the sample application process,cost and cycle?
We provide free samples for most of our regular chemical products (excluding high-value specialty chemicals, where a nominal fee may apply, refundable upon formal order placement)—a customer-friendly advantage to help you verify product quality. The application process is simple: 1. Contact us via email or whatsapp showed on website; 2. Our team confirms your needs within 1 working day; 3. Samples are shipped via DHL,FedEx,UPS,CDEK or our exclusive shipment channel within 3 working days, with tracking numbers provided.This quick, low-cost sample service allows you to test product performance in advance, reducing cooperation risks.
Does the product packaging meet the compliance requirements for the transportation of dangerous goods?
Yes, our packaging fully complies with UN Dangerous Goods Transportation Standards and national “Hazardous Chemical Packaging Regulations”—a critical advantage for cross-regional and international transportation. For liquid chemicals, we use high-quality aluminum drums or HDPE barrels (with leak-proof seals and pressure-resistant designs).For solid chemicals,we use moisture-proof, anti-corrosion composite bags. Each package is labeled with clear safety marks (e.g., hazard symbols, handling instructions) and accompanied by a “Dangerous Goods Transportation Declaration Form”. This ensures smooth customs clearance and safe transportation,reducing your logistics risks.
Is customized production available? What is the scope of customized support (such as formula,specifications,packaging)?
Yes, we,JULANCHEM,specialize in custom chemical production—a core advantage that sets us apart.We support customization in multiple dimensions: formula adjustment (based on your application scenarios, e.g., adjusting solvent purity or additive ratios),specification customization (e.g., 5L/20L/200L packaging for liquid chemicals, 25kg/bag for solid chemicals),and packaging design (with your brand logo or compliance labels).Our minimum order quantity (MOQ) is suitable for both small-batch R&D trials and large-scale production,helping you quickly launch products tailored to market demands.
Production
What is JULANCHEM's annual production capacity? What is the range of product categories it can produce?
Our annual production capacity can meet your expectation well,covering a wide range of chemical products such as “pharmaceutical intermediates ”,“specialty chemicals”,“polymer materials”,“eco-friendly chemicals”etc. This large-scale production capacity enables us to meet both bulk orders (with stable delivery schedules) and urgent small-batch needs,a major advantage over smaller factories with limited output.We also continuously upgrade equipment to expand capacity,ensuring we can support your long-term business growth.
What are the links in the quality control process during product production?
Our quality control follows a strict 3-step process—incoming inspection, in-process monitoring, and final testing—a key advantage in ensuring consistent product quality.For incoming raw materials,we test 100% of batches for purity and compliance with standards.During production,we sample-check key parameters using advanced testing equipment (e.g., gas chromatography, liquid chromatography).Before delivery,each batch undergoes a full-item test,and we provide a detailed inspection report.This rigorous process ensures our products have a pass rate of over 99.8%,avoiding quality risks for your business.
What safety control measures does JULANCHEM adopt during the production process?
Safety is our top priority,and we have built a comprehensive safety management system—an essential advantage for a chemical factory.Measures include: 24/7 real-time monitoring of production areas (with gas detection and fire alarm systems),dedicated storage areas for hazardous materials (compliant with national “Dangerous Chemical Storage Specifications”),and regular safety training for all employees (with 100% participation in safety certification).We also conduct monthly safety drills to ensure rapid response to emergencies.This system has helped us maintain a zero-major-safety-incident record for many years,ensuring stable production and reliable cooperation.
Service
How to obtain guidance when encountering technical problems during product use?
We have a professional technical support team ready to assist you— a key advantage in post-purchase service.You can contact us via:1. 24/7 technical hotline (86-15251755320); 2. Email (info@julanchem.com);3.Online chat on WhatsApp:86-15251755320.For complex issues (e.g., product compatibility with your production process),our engineers can provide one-on-one video guidance or even on-site support.This timely,professional support ensures smooth product use and minimizes your production downtime.
Are your documents compliant with local import regulatory requirements?
Yes. All provided COA, MSDS and shipping papers are prepared strictly in accordance with international chemical logistics standards and mainstream national import regulations. Our MSDS follows global GHS standards, while COA records full test indexes meeting overseas customs inspection standards. If you have special document format or certification requirements for your destination country, inform our sales team in advance, and we will adjust supporting materials to satisfy local regulatory rules and avoid customs detention risks.
Do you provide assistance in tracking the status of customs clearance?
Absolutely. We offer full customs clearance tracking support throughout the whole shipment cycle. After goods depart our warehouse, we will share the tracking number, vessel schedule and bill of lading with you timely. Our sales and logistics team will keep following up the port arrival and customs inspection progress. If customs has any inquiries about your cargo, including checks on COA, MSDS and other supporting documents, we will coordinate with you immediately to provide supplementary explanations and relevant certification materials to push forward clearance progress.